How do you package your products?
Rest assured that we take every precaution to package your item with care. We use boxes and shipping materials like peanuts, foam, and shipping paper.
Do you offer combined shipping?
Yes we do. When ordering multiple items, our shipping calculator will combine items and rates into a single shipment whenever possible.
What shipping method do you use?
We ship everything via USPS Priority Mail with tracking number. If you need some other shipping method please let us know in your notes. We ship packages out 2 to 3 times per week.
Do you offer international shipping?
Yes we do ship internationally. You can get a quote for shipping charges in the checkout before paying. Typically we ship everything using USPS International Priority Mail which is a 7 to 10 day delivery service.
Do you offer shipping insurance?
Yes. All packages are automatically insured for up to $50 as part of the shipping price. You are welcome to purchase shipping insurance for a higher amount over the $50.
Do you offer a warranty your products?
Yes. Our 45-day warranty covers all parts, labor, and workmanship.
What is covered:
- Broken or damaged parts
- Limited or Non-functionality
- Missing parts/components
What is NOT covered:
- An item that has been tampered with
- Something not “feeling” right
- An item which, when modified, is not identical in appearance or function as an unmodified example
- Buyer’s remorse
What’s your policy on Returns & Exchanges?
We have a 30-day limit on returns:
- Items returned due to a defect qualify for a complete refund of original item price plus shipping.
- Purchase cancellations or items returned for reasons other than defect are eligible for a refund of the full item price, minus shipping, and a 15% restocking fee.
ALL returns must include the original packaging and its contents. Keep in mind that we produce much of our packaging by hand and it takes a fair amount of time and money to do so. If the packaging is missing or damaged, then please be aware that the cost of these materials may be deducted from the refund amount. Any missing items will also be deducted from the refund amount.
Any piece of hardware which has been opened or tampered with does not qualify for a return, for any reason.
Please make sure to contact us before you return an item to get the return address. Please do not send us blind returns.
The item I wanted is sold out, now what do I do?
You wait it out. Unless noted otherwise the items will be restocked, the restock times vary. We are a very small shop and everything is modded right here in the united states by us. If you want to get an email from us and stay one step ahead to know when items are restocked, you can subscribe to our newsletter.
Q: How can I get an email when an item is back in stock?
Q: How can I get an email to stay up to date with new products from RCG?
Q: How can I get special email offers from RCG?
Q: How can I get monthly news about RCG?
A: Sign up for our newsletter. It’s how you stay in the know.